Refunds and Returns Policy for nhdesigns.online

Effective Date: September 19, 2023

1. Introduction

Welcome to nhdesigns.online, owned and operated by New Habitz ("we," "us," or "our"). We are committed to providing you with high-quality products and ensuring your satisfaction. This Refunds and Returns Policy outlines our procedures and guidelines for returning and refunding physical products purchased through our website.

2. Eligibility for Returns and Refunds

a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 14 days of receiving your order. We will provide instructions on how to return the item and will cover the cost of return shipping.

b. Change of Mind: If you change your mind about a purchase, you may return the product within 30 days of receiving it. However, please note that in such cases, you will be responsible for return shipping costs.

3. Return Process

To initiate a return, please follow these steps:

a. Contact Customer Support: Send an email to newhabitz101@gmail.com with your order number, a brief description of the issue or reason for the return, and any relevant photos if applicable.

b. Wait for Approval: We will review your request and provide further instructions. If your return is approved, we will provide you with a return authorization (RA) number and details on where to send the product.

c. Package the Product: Carefully package the product in its original condition, including all accessories, tags, and packaging materials.

d. Ship the Product: Ship the product to the address provided, including the RA number on the package. You are responsible for return shipping costs unless the product is damaged or defective.

4. Refund Process

a. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets our return eligibility criteria.

b. Refund Approval: If the product is in acceptable condition and meets the return criteria, we will approve your refund.

c. Refund Payment: We will process the refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.

5. Conditions and Requirements

a. Original Condition: Products must be returned in their original condition, unused, unworn, and with all original tags and packaging intact.

b. Return Window: Returns must be initiated within 30 days of receiving the product, except for damaged or defective items, which must be reported within 14 days.

6. Contact Information

If you have any questions or need assistance with a return or refund, please contact our customer support team at:

New Habitz Email: newhabitz101@gmail.com Address: 147 Beach Haven Road

7. Fairness and Transparency

We strive to ensure fairness and transparency in our returns and refunds process. Our goal is to provide you with a hassle-free experience while protecting the interests of our business and other customers.

8. Changes to this Policy

We may update this Refunds and Returns Policy to reflect changes in our procedures or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for updates.

Thank you for choosing nhdesigns.online. We appreciate your trust in our products and are here to assist you with any returns or refunds as needed.